I write all types of software-related documentation:
• Instructional text – “how-to’s”
• Reference manuals
• Installation guides
• FAQs and troubleshooting guides
• Courses – online or paper-based. One of my favourite assignments is to write a course and then teach it.
• Copywriting – brochures and other publicity material for your software product. I did a lot of this at ING.
Good copywriting is hard work!